I haven't rented from you before... what do I need to know?
First of all, we need a customer ID number. We use either your state ID number or driver’s license number.
The minimum rental if you plan to pick up from our warehouse is $100.00, but the minimum varies for orders which require delivery (based on location).
For orders placed more than 1 month prior to the event, a deposit (or downpayment) of 25% (also, minimum of $100) on standard equipment orders or 50% on tent orders is due at that time of order secure the reservation. All orders require 50% to be paid 30 days prior to the out date (date of pick up or delivery). And full payment must be received at least 14 days prior to the out date. We always accept payment by credit/debit card (with the addition of a 3% processing fee) or cash, but payment by check must be received more than 14 days prior to the out date.
We always require a credit card to be put on file for security reasons.
If you are placing an order for delivery, we need to know the following information:
- address and contact information of the recipient
- specific placement of delivery and how that destination is accessed (stairs, elevator size, loading dock, doorway size, etc.)
- delivery time requirements
- any additional information regarding the delivery requirements
Generally, rentals over a weekend will only incur a one-day rental.
Why do you need my driver's license number before I can rent?
We use either your state ID number or driver’s license number as your customer ID number.
- Phone numbers and addresses change. These numbers do not.
- It is standard policy throughout the rental industry.
What size linens do I need to fit my tables?
How does delivery work?
Delivery availability and cost is dependent upon the size of your order, the delivery destination, and any special instructions or stipulations. Generally each delivery is priced on a case by case basis. There is a minimum rental requirement for all delivery requests which varies by area.
Normal delivery parameters include drop off at loading dock, garage or front porch during our business hours, Monday through Friday from 9 AM until 4 PM. Additional fees may be required for transport beyond this or with any additional time requirements.
The service of set up and tear down of regular equipment may be provided (if labor is available) for an additional fee, which must be arranged prior to delivery. Equipment must be torn down and stacked in the order and location it was received to avoid additional labor charges upon pick up.
What is the Damage Waiver and why is it required?
The Damage Waiver is a service fee that is part of your rental costs. Because of this service, you will not be responsible for accidental damage to our equipment. For example, if a couple of glasses break, a plate is chipped, and a sheer overlay tablecloth is returned with a snag in it, you will not be responsible for the replacement costs.
This is to alleviate the pressures of renting equipment. We do not want you to worry about one of your guests accidentally dropping a glass while you are trying to have a good time entertaining. And we do not want to worry about questioning our client about a cracked platter the week afterward. If a few things go missing, you will not get a call.
However, the Damage Waiver does not cover ALL damage, only accidental damage not caused by negligence or misuse. For example, damage to linen caused by candle wax, cigarette burns, or mildew is not covered. Damage caused by using charcoal in a propane grill is not covered. Damage caused by using silver-plated serving trays to hold acidic fruit is not covered. Treat our equipment like it is your own and you will be fine.
Keep in mind, missing equipment is NOT covered by the damage waiver. If a rack of 36 martini glasses disappears, you are still responsible for the replacement.
If you should receive damaged equipment upon delivery, please notify us at the time. We reserve the right to replace any damaged equipment prior to your event. If we do not hear about the damage prior to the event, we have to assume that the damage occurred while the equipment was in your possession. You can reach us at any time at the emergency phone number listed under CONTACT US.
Please see the Damage Waiver definition under Terms and Conditions for more info.
Why might I require a site inspection before I can reserve a tent?
In order to make sure that the right tent is used for the job, we might require a site inspection of the tent installation area before any reservation can be made. Our experienced staff will visit the area to make sure that there are no unexpected obstacles or concerns. There is a fee for site inspections, which is generally waived upon receiving payment to reserve a tent.
What size tent do I need?
If you can tell us how many people you want under the tent and what you want those people to be able to do, we can tell you what size tent you need. For example, if you need to be able to seat 200 people for a buffet-style dinner, provide a stage for a three-piece band, and have enough area for two bars and a dance floor, we can help you determine how to fit it all.
Do I need to wash my dishes before they are returned?
Everything just needs to be rinsed and free of food. Additional cleaning fees may be assessed for dishes returned unrinsed.
I need to cancel my order. Am I going to be charged something?
ALL cancellations are subject to a minimum cancellation fee equal to 12% of the amount paid (minimum of $30). Additional cancellation fees may apply, including but not limited to the following:
- Tent reservations canceled within 1 month of delivery are subject to an additional cancellation fee of $50.
- Cancellations within 2 weeks of the scheduled out date are subject to a minimum cancellation fee of 25% on equipment orders, and 50% on tent orders.
- Site inspections, permit and permit processing fees, and consultation fees are non-refundable.
- No refunds will be made to orders canceled within 3 days of the scheduled out date.
Is there a quantity discount?
In rare instances, on very large orders, we may offer a discount on a package that includes tables, chairs, china, linens, decor, tents, etc.
Our costs are the same whether you rent 10 white resin chairs or 1000. Warehouse space, cleaning, maintenance, and labor determine the price of equipment.
What does 'Festival Quality' mean?
For very large outdoor events, we do rent some equipment that is considered “festival quality.” Basically, this is equipment that has been well used, and while these items are appropriate for festivals, concerts, etc., they are simply not suitable for use at smaller gatherings, like weddings, parties or meetings. We DO NOT rent these items in small quantities.
I am tax-exempt. What kind of paperwork do you need on file?
We need you to fill out a copy of your “Sales and Use Tax Blanket Exemption Certificate” with signature and Vendor’s License / Tax ID Number. If you do not have this form, download it from the Ohio Department of Taxation.